Shipping Policy

International Orders

We welcome all international orders if you fall in the list

Due to situation with COVID-19, please make sure you check the list.

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Local Orders

We offer 4 types of delivery method and self-collection.

• Flat Rate Courier $4.50
• Choose this option if you want doorstep delivery or purchase with large quantity bigger than A4 mailer bag.
• We sent via Qxpress, comes with tracking number. You can track your packages at https://qxpress.asia
  
  
• Tracked S Mail Lite $3.80 (small items / up to 3 skeins, up to 2 caked yarn / 1 magazine)
• Shipped via Singpost. 
  
  
  
• Untracked S Mail $2.00 (small items / up to 3 skeins, up to 2 caked yarn / 1 magazine)
• Shipped via Singpost
  
  
  
• Untracked XS Mail $2.00
• only for small accessories
  
  
  

Store pickup is available, with prior arrangement via email. We offer:

• Contactless Pickup Any time
• Please arrange with us 1 day in advance. We will inform you the instructions to collect
• In-person handover + store visit
• Please arrange with us 1 day in advance. We are available for pickups weekday 7pm - 9pm / weekend 3pm - 6pm

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Return & Exchange Policy

We do not accept refund and exchange unless it is our mistake.

Reimbursement of missing parcel during delivery

We will not refund or cover parcels missing during delivery should relevant information be provided to the customer once it is out from our studio.

For missing tracked parcel, we can help to raise lost mail to the relevant couriers, but not liable for reimbursement, unless we have entered the wrong address/tracking information. Please double check your shipping address when placing order.

We are also not liable for lost untracked mail as there is no way for us to track the parcel. 

We seek your kind understanding